These terms apply when you use thehachiway.com or book a service through it. The site is operated by Diona Chu, a sole trader based in Melbourne, Australia (ABN 54 766 785 542), trading as The Hachi Way. By using the site you agree to these terms.
Our content is general information
The guides, articles, field notes and the Waterline Assessment are general information about dog behaviour and training. They are not a substitute for hands-on assessment by a qualified trainer or for veterinary advice. Every dog is different, and we cannot guarantee a particular outcome from following general content. If your dog shows signs of pain, illness or sudden behaviour change, see a vet.
The Waterline Assessment
The assessment is a self-guided, plain-language read of where your dog may sit today. It is not a diagnosis and does not replace a professional behavioural assessment.
Bookings, fees and cancellations
Prices are in Australian dollars and may change. Payment is taken through our payment provider at the time of booking unless we agree otherwise. If you need to reschedule or cancel, please give us at least 48 hours' notice so we can offer the time to someone else. Late cancellations and missed sessions may not be refundable. Specific program terms and any payment-plan arrangements are set out when you book.
Hachi Way trainers
Trainers listed in our directory are independent practitioners who have trained in The Hachi Way and been selected to deliver it. They run their own practices. Where you engage a trainer directly, your agreement for that work is with them. We are not liable for the services of an independent trainer beyond our role in credentialing and routing.
Intellectual property
The site, its content, the methodology materials, and the name, logo and branding of The Hachi Way are owned by us or our licensors and are protected by law. You may read and share links to our content for personal, non-commercial use. You may not copy, reproduce, or use our content, methodology materials, or brand to run or market a competing service without our written permission.
Acceptable use
Please use the site lawfully and do not attempt to disrupt it, misuse the forms, or scrape content at scale.
Links to other sites
The site links to other sites, including dionathetrainer.com and our social channels. We are not responsible for the content or practices of sites we do not control.
Liability
Our services and content come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those. Subject to that, to the extent permitted by law we are not liable for any loss arising from your use of the site or reliance on general content, and our liability for any service is limited to re-supplying it or paying the cost of having it re-supplied.
Governing law
These terms are governed by the laws of Victoria, Australia.
Changes
We may update these terms from time to time. The current version is always on this page, with the date it was last updated.
Contact us
[email protected]
The Hachi Way, PO Box 3092, Newport VIC 3015, Australia · ABN 54 766 785 542
These terms are a plain-English starting point. Have them reviewed by a qualified adviser before you rely on them, and confirm the cancellation and refund wording matches your actual policy.